Responsible Gaming at db567 — Play Safe, Stay in Control

1 Our Commitment to Safe Play

At db567, responsible gaming is not an afterthought — it is a foundational principle built into every aspect of how we operate. We genuinely believe that gambling should be an enjoyable leisure activity, not a source of stress, financial hardship, or personal harm. The overwhelming majority of db567 players across Bangladesh enjoy our cricket betting markets, live casino tables, and slot games as entertainment, spending only what they can comfortably afford.

We also recognise that for a small number of people, gambling can develop into a problem that affects their wellbeing, finances, and relationships. db567 takes this seriously. We have invested in a comprehensive suite of responsible gaming tools that empower players to stay in control of their gambling activity — and we have trained our support team to recognise the warning signs of problem gambling and respond with empathy and practical assistance.

Our responsible gaming policy applies equally to all db567 products — cricket and sports betting, live casino games, online slots, Plinko, crash games, and any other product available on the db567 platform. There are no exceptions. Whether you deposit ৳500 or ৳50,000, the same protective tools and the same level of support are available to you.

2 Age Restriction & Verification

db567 operates a strict 18+ policy. Real-money gambling is available only to players who are 18 years of age or older. This is not simply a policy preference — it is a non-negotiable requirement that db567 enforces through multiple layers of verification.

Why Age Verification Matters

Underage gambling causes serious harm. Young people are disproportionately vulnerable to developing gambling problems, and exposure to real-money gambling before the age of 18 is associated with a range of negative outcomes. db567 takes its responsibility to prevent underage access extremely seriously and will take immediate action whenever a potential underage player is identified.

How db567 Verifies Age

• At registration, all players must declare that they are 18 years of age or older and confirm their date of birth.
• All new accounts are subject to KYC (Know Your Customer) verification, which requires submission of a government-issued photo ID — National Identity Card (NID), passport, or driving licence — confirming the player's date of birth.
• Withdrawals are only processed for fully verified accounts. Any account where KYC verification reveals the player to be under 18 will be immediately closed and all deposited funds returned.
• db567's fraud and security systems monitor for behavioural indicators that may suggest underage use. Any account flagged for review will be suspended pending verification.
• Players who have verified their age but subsequently have concerns about a minor accessing their account should contact db567 support immediately at [email protected].

3 Self-Exclusion Programme

Self-exclusion is one of the most powerful responsible gaming tools available at db567. If you feel that your gambling is becoming a problem, or if you simply want to take a break from the platform for any reason, self-exclusion allows you to block your own access to db567 for a defined period — or permanently.

Available Self-Exclusion Periods

How to Request Self-Exclusion

• Log in to your db567 account and navigate to the Responsible Gaming section of your account settings, then select Self-Exclusion and choose your desired period.
• Alternatively, contact the db567 support team directly at [email protected] with the subject line "Self-Exclusion Request — [Your Username]" and specify the duration you want.
• Self-exclusion requests submitted via support are processed within 24 hours. Account settings self-exclusion takes effect immediately.
• During the exclusion period, your account will be locked. You will not be able to log in, place bets, or access any real-money features on db567.vip.
• db567 will remove you from all marketing communications for the duration of your exclusion. You will not receive promotional emails, SMS messages, or bonus offers during this period.

Attempting to Circumvent Self-Exclusion

Attempting to register a new db567 account during an active self-exclusion period is a violation of our Terms and Conditions. db567 uses identity matching and KYC verification to detect such attempts. Any new account registered by a self-excluded player will be immediately closed and any funds deposited will be returned. If you find yourself attempting to bypass a self-exclusion, we strongly encourage you to reach out to a gambling support organisation for professional assistance.

4 Deposit & Spending Limits

One of the most effective ways to keep gambling within healthy boundaries is to set financial limits before you start playing. db567 provides flexible deposit limit controls that allow you to cap how much money you can add to your account over a given time period.

Types of Deposit Limits Available

• Daily Deposit Limit: The maximum amount you can deposit in any 24-hour period. For example, setting a daily limit of ৳2,000 means you cannot deposit more than ৳2,000 in a single day, regardless of how many separate transactions you attempt.
• Weekly Deposit Limit: The maximum amount you can deposit across any rolling 7-day window. This is useful for players who want to manage their weekly gambling budget without thinking about it every day.
• Monthly Deposit Limit: The maximum amount you can deposit in any calendar month. A monthly limit gives you the broadest view of your gambling expenditure relative to your monthly income.

How Deposit Limits Work

Deposit limits take effect immediately when you set them. If you attempt to deposit an amount that would exceed your limit, the transaction will be declined and you will be notified of your remaining deposit allowance for the current period. Limits reset automatically at the end of each daily, weekly, or monthly cycle.

You may decrease your deposit limit at any time and the reduction takes effect immediately. However, if you wish to increase a deposit limit, a mandatory cooling-off period applies before the increase comes into effect. This asymmetry is intentional — it ensures that a decision made in the heat of a gambling session cannot immediately override a considered responsible gaming choice you made earlier.

5 Time-Out & Session Controls

Time spent gambling can pass quickly, especially during live sports betting events or fast-paced casino games. db567 provides session control tools to help you stay aware of how long you have been playing and to enforce the breaks you decide to take.

Session Time Reminders

You can configure db567 to send you an in-platform notification after you have been playing for a set duration — for example, after 30 minutes, 1 hour, or 2 hours. The reminder is a gentle prompt to pause, review your activity, and decide consciously whether to continue. Reminders do not force a logout — they are informational alerts only.

Hard Session Limits

If you want a firmer control, you can set a hard session limit. When your session reaches the limit you have configured, db567 will automatically log you out of your account. You will need to actively log back in to resume play. This brief friction is designed to interrupt any automatic or habitual gambling behaviour and encourage a conscious decision before continuing.

Time-Out Breaks

A time-out is a short-term account suspension that is less permanent than full self-exclusion. db567 offers time-out periods of:

• 24 hours — suitable for a brief cooling-off after an unexpected loss.
• 48 hours — useful for a weekend break from gambling.
• 7 days — a week-long pause to reassess your gambling habits.
• 30 days — a longer break for players who feel their play is becoming excessive.

During a time-out, your account is locked and you cannot deposit or place bets. Any bets already placed before the time-out was activated will be settled in the normal way and winnings credited to your account balance. You can request a time-out via account settings or by contacting support.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise, particularly in yourself. db567 wants to help players identify the warning signs early, before gambling begins to cause serious harm. The checklist below covers common indicators of problem gambling behaviour.

If you recognise two or more of the above signs in your own behaviour, we strongly encourage you to use db567's responsible gaming tools immediately — set a deposit limit, activate a time-out, or request self-exclusion — and consider reaching out to a professional support organisation. The earlier problem gambling is addressed, the more manageable it is to overcome.

7 Support & External Resources

If you are concerned about your gambling or the gambling of someone you care about, help is available. db567 encourages all players to seek professional support without embarrassment — problem gambling is a recognised condition and effective treatment exists.

db567 Responsible Gaming Support

The db567 support team is trained to assist players with responsible gaming concerns. Whether you need help activating a self-exclusion, setting deposit limits, or simply want to talk to someone about your gambling, our team is available 24 hours a day, 7 days a week. Contact us at [email protected] with the subject line "Responsible Gaming Support" and a member of the team will respond promptly and confidentially.

Responsible Gambling Principles

• Set a strict budget before you start playing and never exceed it, regardless of whether you are winning or losing.
• Treat your gambling budget as entertainment spending — money you are comfortable losing in exchange for the enjoyment of the game.
• Never gamble when you are under the influence of alcohol, when you are emotionally distressed, or when you are under financial pressure.
• Take regular breaks during gambling sessions. Use db567's session timer to remind yourself to step away periodically.
• Balance gambling with other leisure activities. If gambling has become your primary or only leisure activity, this may be an early warning sign.
• Talk openly with someone you trust — a friend, family member, or counsellor — if you have concerns about your gambling behaviour.

8 Contact db567 Support

The db567 responsible gaming team is here to help. All responsible gaming requests — including self-exclusion, deposit limit changes, time-out requests, and general gambling support enquiries — are handled by dedicated staff who treat every case with confidentiality and care.